Refund policy

Cancellation, Returns and Refund Policy

At Fitóniq Nutrition S.L., we want your shopping experience to be clear and secure. Below, we explain our cancellation, return and refund conditions in accordance with applicable laws in Spain and the European Union.

Types of Products Sold by Fitóniq

Our online store offers two types of products, each subject to different return conditions.

Food Products (Perishable)

Products intended for human consumption, such as Fitóniq shakes, meals, soups, porridge and meal replacement products.

Non-Food Products (Non-Perishable)

Physical products such as shakers, accessories and other items not intended for consumption.

Order Cancellations

You may cancel your order at no additional cost as long as it has not yet been processed or shipped.

If your order has already been dispatched, you must follow the return procedure once you receive it.

To request a cancellation, please contact us as soon as possible at hola@fitoniq.es, providing your order number.

Right of Withdrawal (14 Days)

You have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without having to provide a reason, provided that the conditions outlined below are met.

Returns of Food Products (Perishable)

When Returns Are Accepted

Returns are only accepted when the product is unopened, the original seal is intact, the product is in perfect condition and the return request is made within the statutory 14-day period.

When Returns Are Not Accepted

For health, hygiene and food safety reasons, we do not accept returns of opened or tampered products, boxes or sachets with broken seals, products that have expired after delivery or products whose proper storage conditions have been compromised by the customer.

Once a Fitóniq food product has been opened, the right of withdrawal no longer applies.

Returns of Non-Food Products (Non-Perishable)

Non-food products, such as shakers and other accessories, may be returned within 14 calendar days, provided they are in good condition, show no signs of misuse or excessive wear and are properly packaged for return shipping.

Return Shipping Costs

For returns made under the right of withdrawal, return shipping costs are the responsibility of the customer.

In the event of withdrawal from the entire order, the cost of standard delivery will be refunded. Any additional costs resulting from the selection of a delivery method more expensive than standard delivery will not be refunded. Direct return shipping costs are the responsibility of the customer, unless the return is due to an error or defective product attributable to Fitóniq.

If the return is due to an error on our part or a defective product, Fitóniq will cover all associated costs.

How to Request a Return

To initiate a return, please email hola@fitoniq.es, providing your order number, the product or products you wish to return and the reason for the return.

We will send you the relevant instructions and the return shipping address:

Awipik - Fitóniq Returns

Carrer del Poligon, 49

46960 Aldaia, Valencia, Spain

Refunds

Refunds will be processed within a maximum of 14 calendar days from the date the returned product is received at our warehouse.

The cost of the returned products will be refunded. If you withdraw from the entire order, the original standard delivery cost will also be refunded. Any additional charge for a more expensive delivery method will not be refunded.

Refunds will be issued using the same payment method used for the original purchase.

We do not charge any refund processing fees.

If an order is returned to our facilities due to a failed delivery attempt or because it was not collected from a designated collection point, we may reship the order or issue a refund after deducting the shipping and return costs charged by the courier.

Defective Products or Order Issues

If you receive a damaged, defective or incorrect product, or a product with a broken seal, please contact us within 48 hours of delivery at hola@fitoniq.es.

In these cases, Fitóniq will cover all associated costs and provide instructions on how to proceed.

Legal Notice

This policy does not affect consumers' statutory rights under applicable legislation.